International Shipping Policy
International Shipping Policy
In the present time, Kairous, Inc. does not sell parts internationally. We are unable to accept an international credit card. If an international customer wants to order parts, they can employ the following procedure, at their own risk, to order parts:
- Place an order at Kairousinc.com
- Ship the order to an American based freight forwarder of their choice
- Must pay for the order using PayPal.
If the customer chooses to order parts this way, we will process the order just like any other United States order.
We will no longer accept any responsibility for the order once the order is shipped to the freight forwarder. We cannot set any insurance on the package or guarantee that the order will make it beyond the freight forwarder.
Returns on international orders are entirely the responsibility of our customers. We will not pay the freight on a return under any circumstances. Order at your own risk.
We cannot estimate the shipping time or cost from the forwarder to the customer. Once the courier’s tracking number shows delivery to the forwarder, the safety of the package becomes the responsibility of the forwarder. International shipping costs such as customs, import duties, taxes, etc., will all be handled by either the customer or the forwarder. We are also not responsible for calculating the dimensions and weight of the products being ordered.
Again, international customers MUST use PayPal to place an order through kairousinc.com, using the PayPal tab to check out. During the time of order, make NO mention of the international address; the website will reject the order if an international address is included.
It is MANDATORY, that all shipments will include 1 copy of the invoice regardless of the number of packages, and MUST be addressed to the customer that has paid for the product. There will not be multiple copies made, nor will the recipient’s name be changed. This cannot be manipulated, omitted, or altered.
Please note, vehicles produced outside the United States do not always follow the same year/make/model rules as the U.S. production models. It is the customer’s duty to know what parts fit the vehicle, regardless of its place of origin. Kairous, Inc. accepts no responsibility for parts that do not fit or match your year or model vehicle.
We are constantly working on ways to make our processes more efficient and easier to follow. We apologize for any inconveniences caused by this policy. We appreciate your business.
Thank you.